Common Questions
Find everything you need to know about our products, delivery, and support services in one place.
Which AirPods models are your cases compatible with?
Our collection includes high-quality cases compatible with AirPods 1, 2, 3, AirPods Pro (1st and 2nd Gen), and AirPods Max. Each product page lists specific model compatibility.
How do I choose the correct AirPods model?
You can identify your model by checking the settings on your iOS device (Settings > Bluetooth > Info icon next to AirPods) or by checking the model number printed on the underside of each earbud.
How long does order processing take?
Most orders are processed within 1-3 business days. You will receive a confirmation email once your order has been dispatched from our studio.
Do you offer UK delivery and how can I track it?
Yes, we provide tracked UK delivery. Once dispatched, a tracking number will be sent to your email, allowing you to monitor your package journey via the carrier website.
What are the typical delivery times?
Standard UK delivery typically takes 3-7 business days after dispatch. Please note that delivery times may vary based on your specific location and destination.
Why did I receive my items in separate packages?
To ensure you receive your items as quickly as possible, we may dispatch them separately depending on stock availability and logistics across our distribution points.
What happens if I provided an incorrect delivery address?
Please contact support immediately. If the order has not been processed, we may be able to update the address. Once dispatched, we are unable to redirect packages.
What should I do if my item arrives damaged or incorrect?
Please contact Ryukainex with your order details and clear photos where appropriate so we can review the issue. Faulty, damaged, incorrect or misdescribed goods may qualify for a refund, repair or replacement under applicable UK consumer law.
Can I return an item or request a refund?
For most online purchases, UK customers can notify us that they wish to cancel within 14 days of receiving their order and then have a further 14 days to return the goods. Different rights apply if an item is faulty, damaged, incorrect or not as described. Please see our Returns & Refunds page for full details.
Can I cancel my order?
If you want to cancel an order, please contact us as soon as possible. If your order has already been dispatched or delivered, your applicable statutory cancellation and return rights are not affected. Please see our Returns & Refunds page for full details.
Is the checkout process secure?
Yes, security is our priority. Our checkout is protected by industry-standard secure and encrypted payment processing to keep your data safe.
How can I contact customer support?
You can reach our dedicated support team through our contact form or by emailing us directly. We are always ready to help with any product or order questions.
Do you have a physical store location?
Ryukainex is currently an online-only store, allowing us to focus on providing the most innovative and stylish cases to customers across the UK.
Frequently Asked Questions
Are your cases compatible with all AirPods models?
How do I choose the correct AirPods model?
We offer specific cases for AirPods Gen 1, 2, 3, AirPods Pro, and Pro 2. Please check the product description to ensure the case matches your specific model.
You can identify your model by checking the settings on your iOS device or looking for the model number on the underside of the charging case.
How long does order processing and delivery take?
Can I track my UK delivery?
Orders are typically processed within 1-3 business days. For UK delivery, standard time frames apply based on your selected service at checkout.
Yes, all eligible UK orders include tracking. Once dispatched, you will receive an email with your tracking number to follow your parcel's progress.
Why did I receive my items in separate packages?
What should I do if an item is damaged or incorrect?
To ensure you get your items as quickly as possible, we sometimes ship products from different warehouses, resulting in separate deliveries.
Please contact our support team immediately. We will assist you with the returns process and ensure you receive the correct, undamaged item.
Get in Touch
Need tailored help?
Our support team is available for any questions regarding AirPods compatibility or order tracking. We ensure your shopping experience with Ryukainex is seamless.