Returns & Refunds
We want you to feel confident when ordering from Ryukainex. This policy explains how cancellations, returns, refunds and problems with orders are handled.
Changing Your Mind
- For most online purchases, UK consumers have the right to cancel their order within 14 days of receiving the goods without giving a reason.
- To exercise this right, the customer must clearly inform Ryukainex of their decision to cancel within this 14-day period.
- After notifying Ryukainex of the cancellation, the goods should be returned within a further 14 days.
- Customers should contact Ryukainex through the Contact page before returning an item so that the appropriate return instructions can be provided.
Condition of Returned Items
Customers may inspect an item as they reasonably would in a shop. Returned goods should be handled with reasonable care. Ryukainex may reduce the amount refunded if the value of an item has been reduced because it was handled beyond what was necessary to establish its nature, characteristics and functioning, where permitted by law.
Return Shipping
- For a return simply because the customer has changed their mind, the customer is responsible for the direct cost of returning the item.
- This does not apply where Ryukainex is legally responsible for return costs, including where goods are faulty, incorrect or not as described.
- Customers should not send an item to a supplier or fulfilment address unless Ryukainex has provided that return address or instructions.
Refunds for Change-of-Mind Returns
- Where the statutory cancellation right applies, Ryukainex will refund the amount paid for the returned goods and the cost of the standard delivery option originally offered.
- If the customer selected a more expensive delivery method, any additional delivery cost above the standard delivery option does not need to be refunded where permitted by law.
- Refunds may be withheld until Ryukainex receives the returned goods or the customer provides evidence that the goods have been sent back.
- Refunds will be processed within the period required by applicable UK consumer law and returned using the original payment method unless otherwise agreed.
Faulty, Damaged or Incorrect Items
- Goods must be as described, fit for purpose and of satisfactory quality.
- If an item arrives faulty, damaged, incorrect or materially different from its description, the customer should contact Ryukainex with: their order details; a description of the problem; clear photographs where appropriate.
- UK consumers may have statutory rights to a refund, repair or replacement depending on the circumstances.
- Where the customer exercises the applicable short-term right to reject faulty goods, UK consumer law generally provides a 30-day period.
- Ryukainex will cover reasonable return costs where required by law for faulty, incorrect or misdescribed goods.
Cancellations Before Dispatch
- If a customer wishes to cancel an order before dispatch, they should contact Ryukainex as soon as possible.
- If the order has already been dispatched or delivered, the customer's applicable statutory cancellation and return rights remain unaffected.
Incorrect Delivery Address
Customers are responsible for checking the delivery address entered at checkout. If an error is noticed, they should contact Ryukainex as soon as possible. Nothing in this section should remove any statutory consumer rights.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
How to Return an Item
- Contact Ryukainex through the Contact page.
Condition of Returned Items
Include your order details and the reason for the return.
Wait for return instructions before sending the item.
Send the item to the return address provided by Ryukainex.
Please do not send returns to a supplier or fulfilment address unless Ryukainex has specifically provided that address.
For a return simply because the customer has changed their mind, the customer is responsible for the direct cost of returning the item.
This does not apply where Ryukainex is legally responsible for return costs, including where goods are faulty, incorrect or not as described.
Customers should not send an item to a supplier or fulfilment address unless Ryukainex has provided that return address or instructions.
Refunds for Change-of-Mind Returns
Where the statutory cancellation right applies, Ryukainex will refund the amount paid for the returned goods and the cost of the standard delivery option originally offered. If the customer selected a more expensive delivery method, any additional delivery cost above the standard delivery option does not need to be refunded where permitted by law. Refunds may be withheld until Ryukainex receives the returned goods or the customer provides evidence that the goods have been sent back. Refunds will be processed within the period required by applicable UK consumer law and returned using the original payment method unless otherwise agreed.
Faulty, Damaged or Incorrect Items
Goods must be as described, fit for purpose and of satisfactory quality. If an item arrives faulty, damaged, incorrect or materially different from its description, the customer should contact Ryukainex with their order details, a description of the problem, and clear photographs where appropriate. Do not imply that photographs remove or limit the customer's statutory rights. UK consumers may have statutory rights to a refund, repair or replacement depending on the circumstances. Where the customer exercises the applicable short-term right to reject faulty goods, UK consumer law generally provides a 30-day period. Ryukainex will cover reasonable return costs where required by law for faulty, incorrect or misdescribed goods.
Cancellations Before Dispatch
If you contact us before dispatch, we will review whether the order can still be cancelled. If it has already been dispatched or delivered, your applicable statutory cancellation and return rights remain unaffected.
Incorrect Delivery Address
Customers are responsible for checking the delivery address entered at checkout. If an error is noticed, they should contact Ryukainex as soon as possible. Do not guarantee that an address can be changed after an order has entered processing or been dispatched. Nothing in this section should remove any statutory consumer rights.
Exceptions
Any exceptions to cancellation rights will only apply where permitted by UK consumer law.
Nothing in this policy affects your statutory rights under applicable UK consumer law.